Terms and Conditions

All orders are shipped worldwide from our distribution center in Holland. We offer you free shipping:

• Within Europe for purchases over 100 euros;
• Worldwide for purchases over 250 euros.
   

All products are shipped and delivered by international courier service DHL.

For more information about shipping rates and delivery time, please visit our freight page.

Within EU:
If you live in the EU, Dutch VAT will be added to all product prices. That is 6 percent for all products and 21 percent for the freight charges. The VAT will be charged on your credit card when you place the order, and you will not have to pay any other taxes or duties when you receive the goods.

Outside EU:
If you live outside the EU, we will NOT add any VAT to your invoice. We will charge you only for the products and the freight. When you receive the goods, DHL will collect local taxes and VAT for your country together with any import duties that applies for your country. Please check with your local custom authorities if you want to know what duties apply.

Note: DHL will collect applicable VAT, taxes and duties in cash when they deliver the goods to you. Please have cash readily available.

At shop.pharmanord.eu/products, you can always order all items shown on our website. If you have any questions, you are always welcome to contact us at (00) 31 35 54 30 991 from Monday until Friday between 9 AM and 5 PM CET.  You can also contact us by filling out the from here.

At pharmanord.eu, you have the option to pay with the following payment cards:

• VISA
• Mastercards

No fees will be charged upon payment.

When using a credit card, you are protected against fraud. All the data exchanged between your computer and Pharma Nord’s website is encrypted. Payment data are also encrypted and sent directly to our certified partners. Neither Pharma Nord nor others have the ability to read the data.

The price of the goods is deducted only when the goods are dispatched from Pharma Nord. Pharma Nord can never withdraw a larger amount than you have approved at the time of purchase.

The Pharma Nord International online store complies with the legislation of the EU.

You may return any item sold by shop.pharmanord.eu within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. If you received a damaged, defective, or incorrect item, we will exchange it at no cost to you. However, please note that if you refuse the delivery or return the goods unopened, we WILL charge you for the shipping costs.

We cannot accept returns in the following cases:

• Any item that is returned more than 30 days after delivery.
• Any product that has been opened so the box has been damaged or the seal been broken.
• Any item that is not in its original condition, is damaged, or is missing parts making it unusable for resale.

If you want to complain about a product you have purchased through pharmanord.eu, you should always complain directly to us.

You can contact customer service at (00) 31 35 54 30 991.
We have the phone line open Monday-Friday from 9AM to 5PM CET.

Information about appeal bodies

If we have rejected a complaint about an item you have purchased from us, you can file a complaint with:

Dutch Foundation for Consumer Complaints Boards
Bordewijklaan 46
2591 RX Den Haag
www.sgc.nl

If you are a citizen of the EU, Norway or Iceland and you live outside of the Netherlands and you would like to file a complaint with one of the complaints boards, please contact the European Consumer Centre (ECC) in your own country. The ECC in your country will communicate with you in your own language.

For Pharma Nord, quality and safety are not only core values when it comes to our products. Safety online is of utmost importance for us when it comes to protecting the privacy of the visitors of our website. Below, you can read more about how we handle your personal data, how we target our inquiries to you, and the website’s use of cookies.

When you visit pharmanord.eu or place an order via our web shop, we handle your personal data as described below. In this connection, we are the data controller of your personal information in the jurisdiction where the personal information is collected. You can request further information about how we handle and process your personal data via our contact form here.

You have the right at any time to:

• The right to be forgotten – you have the right to request correction or deletion of any personal data we hold about you if the information is in any way inaccurate or incomplete.
• The right to be informed – you have the right to know what personal information is being processed as well as how and why it is being processed.
• The right to data portability – according to the General Data Protection Regulation, you have the right to request that we port and provide you with elements from your personal data in a commonly used and computer readable format.
• The right to object – the right to object to the processing of your personal data in regard to receiving direct marketing messages from us at any time.
• The right to complain – you can submit a complaint against our use of personal data to a data protection officer in your country.

1. What kind of personal data do we process and for which purposes?

Most of our services do not require any form of registration of personal data. However, some of our services may require that you provide us with some of your personal information. We may use the information we collect in the following ways:

 - To be able to process your purchase via pharmanord.eu:

To process your purchase and fulfill your order, we collect information about your name, address, e-mail address, your mobile phone number, and the IP address from which you have made the purchase.

Your telephone number is used only in cases when there is a problem with your order and you need customer support.

We do not sell your personal data to any third parties.

- When you create an account on pharmanord.eu:

When you create an account on pharmanord.eu, we will ask you for your name and e-mail address. If you are a business, in addition to e-mail address, we will also collect your company name, address, your telephone number, and CVR number (optional).

This information will be stored until you delete your account.

- To be able to send you our newsletter - Pharma Nord Health News (only with your consent):

Pharma Nord’s newsletter aims at keeping you updated regarding new, research-based information on food supplements and pharmaceuticals. Those subscribed to our newsletter will also receive offers with special discounts to our web shop.

You will not receive our newsletter until you have confirmed our subscription to our newsletter. Pharma Nord protects your information and guarantees that you can always unsubscribe from this service via a link in the newsletter.

In order to be able to send you our newsletter, we collect your name and e-mail address. On some occasions, we might collect other information. For example, we might enquire about your age or if there are any children in your household. This information will solely be used to make sure that you receive only the most relevant newsletters for you.  This information will be kept until you unsubscribe from our newsletter.

You are always welcome to contact us using the contact link in the newsletters if you have any questions regarding the content of the newsletter, or if you wish that we cover a certain topic in the future.

2. How do we store your personal data?

Pharma Nord stores your personal information in a secure database. When you make a purchase via our web shop, we do not keep your payment details. All payments are made via a secure connection, which ensures that your payment information cannot be accessed by an unwelcome third party.

On some occasions, we might collect other information. For example, we might enquire about your age or if there are any children in your household. This information will be used solely to make sure that you receive only the most relevant newsletters for you.  This information will be kept until you unsubscribe from our newsletter.

If you wish to object to your personal information being processed, request that your personal information is rectified, or withdraw your consent to such processing, you can contact our Customer Service or contact us at:

Pharma Nord B.V.
Manuscriptstraat 1A
1321 NG ALMERE
Netherlands
Tel: (00) 31 35 54 30 991

3. How long do we store your personal data for?

 - For customers:

If you have a user account on pharmanord.eu, your personal information will be kept until you delete your account or for a maximum of 6 years of inactivity.

- Newsletter subscriptions:

The personal information you provide when you consent to receiving Pharma Nord’s newsletter will be kept until you unsubscribe from our newsletter. You can unsubscribe at any time via the unsubscribe link in our newsletters.

1. Why does Pharma Nord write about cookies?

Cookies are not a new phenomenon. But all European websites have been obliged to inform about which cookies will be put on the users' hardware.

2. What are cookies?
Cookies are small files that websites put on your computer. Cookies communicate with the webserver about your user settings, your login status on the site, and how you use the site. In other words, some cookies make the functions on the web site work while other cookies collect information that is used to improve the website.

3. Rejection of cookies
In your browser's settings, you can indicate that you do not allow cookies on your computer. But please note that you will thereby lose most functions on the web site.

You can easily delete all cookies that have been set on your computer. If you use different internet browsers, you will want to delete cookies in each of the browsers. You can read how you can do this here:

Internet Explorer
Safari
Google Chrome
Firefox

You can find more information about cookies and how you can delete them from your computer and your mobile devices here.

4. Pharma Nord's use of cookies
We use 3 different types of cookies. Below you can read more about how and why we use cookies:

4.1. Strictly Necessary Cookies

These cookies are fundamentally required for the functionality of our site.Among other things we use them for login and keeping track of your basket state

Examples:

• Pharma Nord uses session cookies in our web shop in order to be able to show you that you are logged in and to show you the content of your shopping basket. These cookies are deleted automatically when you close your window or browser.
• Browser preferences

4.2. Statistics Cookies

Pharma Nord's use of statistics cookies has the purpose of improving the user experience.
 

Examples:

• LogRocket records a session to help developers debug the system and assist to improve/optimize the user experience
• Local statistic Cookies used to track the users path through the website and improve the user experience
• Furthermore, Pharma Nord uses the statistics tool Google Analytics to analyze how our website is being used.
  You can read more about the cookies from Google Analytics here
• We also set a cookie that allows us to recognize returning customers. This cookie it lasts longer than one session.

4.3. Marketing Cookies

These cookies are set by third-party companies which could use them to show you relevant ads and customized content. They could also provide additional functionality such as easy login through social media or sharing of content.

Examples:

• Google marketing

• Twitter

• Facebook

• Youtube

• Linkedi

We use a log on pharmanord.eu. This information is a part of a statistical system, which is used to create a statistical picture of the number of visitors on our website, where they come from, and on which page they leave the website.

The log is used solely for optimizing the effectiveness of pharmanord.eu

Pharma Nord uses YouTube's API Services for integrating videos from our YouTube channel into the website.

You can read Youtube's Terms of Service here.